Translate Company
Language

Billing Solution

24X7 has an easy to use interface to simplify timesheet entry. Set up project costs and billable rates based on projects, task, resource, or role. It also includes integrated multi-currency expense tracking with tax rules. Because of these you can create real-time exportable reports that are flexible and easy to understand. It is also fully configurable and automatic e-mail notifications to keep employees on track and up-to-date. Many complex ISP and VoIP packages are available to suit moderate to large corporation's billing needs.

Soft Switching

"Soft switch" refers to a technology that replicates circuit switching of the conventional voice network using a "software-oriented" switch configured from a commercial UNIX server, Java, and so on. Soft Switching is the latest in IP and data migration technology providing a framework for Call Signaling, Session Control, Call Proxying and Billing integration. Switching from telephone lines to IP networks to start VoIP between remote offices saves companies, for one thing, from paying phone bills for intra-company communication. However, the true value of VoIP is not limited to this cost-cutting effect. When voice is processed as data on IP network, it can be linked with other types of data and applications, bringing forth new added values.

Gatekeeper

24X7 uses a VoIP setup using symbolic addresses which is definitely a great plus. More importantly the gatekeeper is the key to the management of a VoIP network. VoIP gateways for example register at the gatekeeper and the gatekeeper finds the right one for you to use to call a specific number. A gatekeeper can also manage the bandwidth used by the clients. Currently we grant all bandwidth requests until a predefined limit is reached. With carrier class voice quality, end-to-end solutions you are assured of quality, scalability and good service. For homogenous network deployment, Gatekeeper does the call distribution to targeted end-points and taking care of the originated calls at the same time.

IVR

24X7 offers complete interactive voice response IVR systems and software for small to large organizations. Our IVR solutions support both digital and analog phone lines. 24X7’s IVR we provide both turnkey IVR systems and complete business phone services using IVR technology and facilities. With our IVR software, comprehensive phone applications can be created in minimum time. Using open IVR technology, our IVR solutions can access information anywhere on your network and over the web. Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. An IVR processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording. IVR for your IP PBX and/or Call center deployment can increase your productivity and provide the framework for automated incoming call solutions.

Software